Please note: Due to a high volume of messages received, Austin is not able to personally answer most emails at this time. A friendly support person is available to help ensure everyone gets an answer to their questions and technical assistance.

Please check the FAQs below to see if you can find an immediate answer to your question.

If you haven’t gotten what you’re waiting for yet, please check your spam folder and add as an approved sender in your email client. Also, please make sure that the email address you’re checking is the same one you used to sign up for class or contact us from. The email associated with your account is the one that communications are sent to. Links to attend live classes are also put up in the student forums.

You will be contacted shortly with a link to select your booking time.

The first printing of 36 Faces is completely sold out and we have no more copies. Please sign up for the mailing list to get updates on when the second printing or edition will be made available. We are aiming for the first or second quarter of 2020.

There should be a download link in the confirmation email you were sent after your order. You can also go to the My Account section of the website and download from there.

You will get an email with a link to attend the live class or event through Go To Meeting before the class or event.

That’s so nice of you! Please get them a gift certificate of the right value instead of buying the product or service yourself. This will allow the giftee to sign up for the class/service directly with THEIR own information instead of yours, and it means that THEIR account will be associated with the right downloads and forum permissions instead of yours. This makes life easier for everyone, believe me 😉


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